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Tenant Emergency Teams
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The basis for this section is to understand who will participate in building emergencies and what their respective roles and responsibilities are.

The individuals that will be participating in an emergency or potential emergency include:

  • Building Management and Engineering
  • Security Officers
  • Tenants
  • Federal, State, and City authorities also complement this team, when needed.

The San Francisco Fire Department/response team has the ultimate and full responsibility of ensuring the safety of the building and its occupants in cases of emergencies. However, the General Manager of Hills Plaza shares in this responsibility. For emergencies that have the potential to affect the entire building the decision-making rank is as follows:

  • City responding agency (Fire, Police, Bomb Squad, etc.)
  • General Manager (in cooperation with Owners)
  • Assistant General Manager
  • Chief Engineer
  • Assistant Chief Engineer
  • Duty Security Officers

During normal business hours (7:00 a.m. to 5:00 p.m.) the tenant must provide various individuals (and alternates) to fill safety roles as described below and in accordance with the number of employees of each tenant relative to the total number of tenants on each floor. The Management Office staff will also fill these roles. For clear identification purposes, all team members below must wear their vests in case of an emergency.

Floor Wardens and Assistant Floor Wardens are responsible for coordination and reporting of any potential or actual emergency conditions to the Management Office. Additionally they shall:

  • Appoint, organize, and direct members of the emergency evacuation team and fill vacant positions.
  • Maintain an updated roster of all Searchers, Stairwell Monitors, Elevator Monitors, Evacuation Assistants and alternates and provide this roster to the Management Office/Fire Safety Director.
  • Pre-plan the handling of persons needing assistance/mobility impaired personnel during evacuation by pairing them with an Evacuation Assistant(s) and develop tenant-specific evacuation plan, if required.
  • Identify any non-English speaking tenants or visitors and assist them in following the evacuation plan.
  • Know the locations of all stairwell exits leading from occupied areas and relocation areas.
  • Ensure that all emergency evacuation team personnel know their assigned duties and stations in case of an emergency through supervised training.
  • Alert key personnel of potential emergencies.
  • Remain with the team throughout the evacuation period.
  • Listen for the “All Clear” call from the San Francisco Fire Department, the Fire Safety Director and all team members have performed his/her duties and evacuated with the team.

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